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Dashboard
Remote support activity and endpoint health.
127.0.0.1:1223
Employee Activity Analytics
Live dashboard summaries from application activity, endpoint status, and authorized Web History.
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Endpoint Overview
Most recently seen permanent agents.
Recent Sessions
Temporary and managed support connections.
Top 15 User Inactivity Today
Today only, from 10:30 AM through 7:30 PM. Separate inactive periods are added together; prior dates and time outside this daily window are excluded.
Authorized support only
The Permanent Agent displays a Windows notice whenever a live screen/control session starts. Use the console only on systems where the owner or organization has authorized support and monitoring.
Create a temporary support session
Send a consent-based browser link or a temporary agent package to the client.
Ready.
Permanent Endpoints
Connect, manage, troubleshoot, and update installed agents.
| Status | Endpoint | User | IP | Operating System | Agent | Last Seen | Actions |
|---|
Support Sessions
Open the remote viewer, copy links, download temporary agents, or end sessions.
| Created | Client | Mode | Status | Consent | Control | Code | Actions |
|---|
Tenants0Customer organizations
Sites0Managed locations
Groups0Endpoint collections
Assigned Endpoints00 unassigned
Tenant Organization Workspace
Create a tenant first, then add its sites and groups directly inside the hierarchy. Expand any level to see every endpoint beneath it.
Create a tenant, expand it, and add sites and groups inside the same hierarchy.
Hierarchy & Filters
The same filters control the hierarchy and endpoint cards. Expand Tenant → Site → Group to reach each managed endpoint.
No tenants have been created.
Endpoint Management
Manage endpoints individually with the same Remote Support actions, or select visible/all endpoints for coordinated operations.
0 selected0 visible
Execution ModeThe console waits for each online agent to finish and shows the real result.
Select endpoints, choose Run now, and the console will wait for the real endpoint result.
| Status | Endpoint | Tenant / Site / Group | User | IP | Operating System | Agent | Last Seen | Actions |
|---|
Selected endpoints0Choose individual endpoints or select all
Pending updates0Across selected endpoints
Security updates0Security-related patches
Critical updates0Highest-priority patches
Mapped CVEs0Known mapped vulnerabilities
Restart required0Selected endpoints
Windows Update & Patching Center
Select one, several, or all endpoints and queue the same Windows Update, remediation, or restart action. Individual details remain available for each computer.
Target ScopeChoose endpoints individually or automatically target an entire tenant, site, or group.
ExecutionRun now: commands are delivered immediately to online endpoint agents.
DiscoveryRefresh Windows Update and CVE status.
Download to App FolderDownload applicable updates without installing and copy the packages to the app-root downloads folder.
Security patchingInstall security-related updates.
Critical patchingInstall only critical-priority updates.
Full patchingInstall all applicable Windows updates.
Remediation & Servicing
Run a repair action on every selected online endpoint.
Select endpoints and choose an action. Offline endpoints are safely skipped.
Endpoint Patch Status
Checkboxes control bulk actions. Open Details provides the complete updates, CVEs, history, remediation, and per-update controls for one endpoint.
| Endpoint | Site | Group | Status | Pending | Security | Critical | CVEs | Restart | Last Scan | Current Job | Actions |
|---|
Bulk Action Results
Shows whether each selected endpoint was queued, skipped, or returned an error.
No bulk patching actions have been run in this session.
Total Endpoints0Available for policy assignment
DLP Policy Enabled0Configured endpoint policies
DLP Disabled0Monitoring policy is off
Online + DLP Policy0Enabled endpoints online now
Active Detectors0Enabled source policies
Incidents · 24 Hours00 alerts · no blocking
Data Loss Prevention by Endpoint
Enable alert-only DLP per endpoint, apply policies in bulk, and control which confidential-information sources are monitored. DLP never blocks or changes user content.
0 endpoints
| Status | Endpoint | User / Agent | Site / Group | DLP | Policy Coverage | Action | Last Policy Change | Actions | |
|---|---|---|---|---|---|---|---|---|---|
| Open the DLP tab to load endpoint policies. | |||||||||
DLP Incidents
Alert-only endpoint detections. Sensitive values are masked before upload; raw clipboard and file content are not stored, blocked, deleted, moved, or changed.
0 incidents
| Time | Endpoint | Source | Detectors | Severity | Result | Application / File | Masked Preview |
|---|---|---|---|---|---|---|---|
| No DLP incidents loaded. | |||||||
DLP Policy Coverage
Each endpoint can use its own detector set. The endpoint worker monitors supported Windows channels and sends masked alerts only. Clipboard-based browser, email, chat and AI detection uses foreground-app context; files, USB, screenshots and print jobs are observed by the isolated SYSTEM worker. Nothing is blocked, deleted, moved, quarantined, cleared, or cancelled.
Click Start Screens to open the fast view-only screen wall.
FLORIDIAN CARE CORP SCHEDULING
Appointments Calendar
Create, organize, and email professional appointment confirmations to the client and the signed-in user.
SunMonTueWedThuFriSat
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PRIVATE USER WORKSPACE
Notes & Projects
Capture ideas, maintain project workspaces, attach documents and images, and schedule email reminders through the configured SMTP service.
0 itemsOnly your private notes are visible.
Open Notes to load your private workspace.
FLORIDIAN CARE CORP
Professional Reports & Employee Analytics
Professional HTML reports generated from authorized endpoint, application, browser-history, inactivity, support-session, and health telemetry.
Application segments0
Activity samples0
Authorized web visits0
Work scheduleMon–Fri · 10 AM–7 PM
Choose a report and export it as professional HTML.
Applications Usage
Applications used by each endpoint with duration and percentage of tracked foreground time.
Web Usage
Domain, category, approximate duration, browser, visits, and percentage by endpoint.
Inactivity Report
Scheduled, active, extended-idle, offline, and unknown time during work hours with coverage.
Productivity Summary
Executive overview of active, idle, and unavailable time requiring human review.
Top Applications
Most-used foreground applications across the selected endpoints and period.
Top Websites
Most visited domains with category, estimated time, percentage, and visit totals.
Daily Activity Timeline
Daily scheduled, active, extended-idle, offline, unknown, coverage, and first/last activity.
Employee Activity Summary
Activity summary organized by endpoint and signed-in Windows user.
Work-Hours Compliance
Scheduled and observed activity during Monday–Friday, 10:00 AM–7:00 PM, with unknown time separated.
First / Last Activity
First and last intervals classified as active for each workday in the selected period.
Extended Idle Incidents
Work-hours periods that reached at least ten minutes without keyboard or mouse input.
Browser Usage
Approximate browsing-time distribution across Chrome, Edge, Firefox, and others.
Domain Categories
Business, healthcare, communication, social, streaming, shopping, and other categories.
Remote Sessions
Permanent Agent and Support Link session history with status and duration.
Endpoint Health
Current health plus observed online/offline availability and unknown telemetry for the selected range.
Endpoint Hardware Health
Runs a complete four-stage elevated collection for CPU, RAM, motherboard, BIOS, Windows, every drive and volume, SMART, SSD wear/life, security, network, graphics, monitors, battery, patching, and agent statistics. The report waits for every stage to finish.
Application Activity History
Admin-only centralized history from all users and consoles, including navigation, changes, downloads, endpoint commands, reports, and account management.
0 shared actions
| Date / Time | User | Action | Category | Details | Result |
|---|---|---|---|---|---|
| No shared user activity has been recorded yet. | |||||
ALERT-ONLY ENDPOINT INTELLIGENCE
Risk & Sensitive Activity Alerts
Monitor sensitive-data exposure near risky applications and destinations, suspicious behavior, confidential documents, and credentials without blocking user activity.
Endpoint Policies
Enable, disable, configure, and email-alert each endpoint independently.
| Endpoint | User / Organization | Status | Policy | Email Alerts | Actions | |
|---|---|---|---|---|---|---|
| Open Risk Alerts to load endpoints. | ||||||
Risk Alert History
Detailed alert-only incidents with masked evidence and endpoint context.
0 alerts
| Time | Endpoint | Category | Rule | Severity | Application / File | Explanation | Masked Evidence |
|---|---|---|---|---|---|---|---|
| No risk alerts loaded. | |||||||
FLORIDIAN CARE CORP · PLATFORM CAPABILITY GUIDE
Remote Support Center FAQ
A professional reference for the platform's endpoint management, remote support, monitoring, patching, reporting, USB auditing, and DLP alerting capabilities.
RMM OperationsRemote SupportEndpoint AnalyticsPatch ManagementDLP Alerting
Endpoint Operations
Permanent agents, inventory, health, organization, software operations, and remote commands.
Remote Assistance
Interactive support sessions, live screens, chat, file transfer, and technician control.
Maintenance
Windows update scans, remediation, restart visibility, and bulk patch operations.
Data Protection
USB auditing and alert-only DLP detection with masked evidence and SMTP notifications.
Platform Capabilities
Open any section for a detailed explanation of the functions available in the application.
Frequently Asked Questions
Operational answers for administrators, technicians, and authorized viewers.
Remote Link Server
Admin-only setting used in support links and Permanent Agent packages.
Ready.
SMTP Endpoint Notifications
Configure email delivery for endpoint connection and disconnection notifications.
Configure SMTP, save the settings, and send a test message.
Application Backup & Recovery
Export the recoverable application database, users, settings, tenants, endpoints, sessions history, and operational data. Import restores the selected backup and automatically creates a safety backup of the current state first.
The exported file is password-encrypted and authenticated. It contains the recoverable database, users, settings, credentials, tenants, endpoints, histories, uploads, and application encryption key. Active login tokens, live frame cache, and queued live-control commands are excluded.
Ready. Choose a strong password and export an encrypted .ccbackup recovery file.
Users
Administrators can add, edit, disable, or delete accounts. Viewers can use remote support but cannot open Settings.
| Name | Username | Role | Status | Actions |
|---|
Ready.